Customer Service at Golden Publishing House     

To serve you better with any of your possible requests about your purchase or our products, we have placed a huge amount of effort and time into designing a high-quality, easy-to-use online customer service support system. We do this because we truly care for our customers, and it is this trust and confidence that you have in us that keeps us going!

So if you didn’t receive a communication that you are expecting from us, or can’t seem to get the download, or have any other questions, please contact our customer service and we do everything in our power to help you out!

Please understand that sometimes Internet Service Providers or email account services such as AOL, Yahoo! and Hotmail filter emails with links or mark them as junk mail. That it is why it is important for you to check your junk mail folder and to add our domain names on the trusted list of senders in order to receive our communication to you!

Since we operate globally, our customer service representative might not be on the same timezone than you. That is why you might not get an immediate reply to your request. However, we will try to get back to you within 6 hours, but it may take up to 24 hours (during business days) to get a reply. You may not get a reply on the weekend or on a public holiday. Thank you for your patience, we truly appreciate it!

Visit Customer Support Desk here!

You will reach us easily and quickly, all just by typing a simple message to our friendly customer representative!

IMPORTANT: When you contact our customer service, please tell us the product name and your receipt number with the reason you are contacting us. This way we can assist you quicker! Please note that you will receive an email notification after submitting a ticket to our friendly customer service, and you can view the status of your ticket in our customer support system.

Visit Customer Support Desk here!